What is the typical contract length?
Most service programs are 12-month renewable agreements with month-to-month options available after the first term.
Why it happens
Service agreements are structured for problems that require ongoing management, not just a one-time fix. Odor sources like biofilm in drain lines, ejector pits, and trash chutes constantly regenerate. A recurring service program ensures these issues are treated continuously, preventing the problem from returning and becoming an emergency, rather than just addressing a single symptom.
What to check
Before committing to a service program, request a complete site survey to identify all contributing odor sources. Look for opportunities to consolidate services for drains, trash, and sewer systems with a single vendor to simplify management. Clarify which services are included in the recurring fee, such as routine chemistry refills and inspections, and which are billed separately, like an initial deep cleaning. Always verify the vendor can provide the necessary insurance documentation for your building.
When to call a professional
Contact a specialist when odors persist despite regular janitorial cleaning, or when issues like drain flies, sewer smells, or frequent drain clogs become chronic. These are indicators of underlying problems, such as biofilm accumulation in hard-to-reach areas or a malfunctioning ejector pit, that require professional diagnosis and a sustained treatment program. A one-time fix will not resolve a recurring issue.
How Luften handles it
Luften begins every engagement with a complimentary on-site survey to provide a written treatment recommendation. We specialize in consolidating services for drains, trash chutes, sewer ejectors, and ambient scenting into a single, manageable agreement. Our managed service programs feature documented visits from our in-house technicians who use proprietary encapsulation chemistry, not masking agents. For buildings switching providers, we handle the entire transition, including the equipment swap, to ensure there is no gap in coverage.
Request a free on-site survey